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Primaplay Australia
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Terms & Conditions

These Terms govern your relationship with the operator of the online casino made available via https://primaplay-aussie.com (the "Website"). By accessing, registering for, or using any services on the Website you agree to be bound by these Terms. If you do not agree, you must not use the Website. These Terms are effective from 1 January 2026 and supersede all prior versions.

Definitions

In these Terms, unless the context requires otherwise:

  • "Website" means the online casino platform operated at https://primaplay-aussie.com under the brand Primaplay and referenced here as Primaplay.
  • "Operator", "we", "us", "our" means the offshore company or companies operating the Website from Curaçao under an online gaming structure, using a Curaçao eGaming sub-licence or similar arrangement. The exact legal entity and licence number are not specified and may be updated from time to time.
  • "User", "you", "your" means any individual who accesses the Website, opens an account, places a Bet, or otherwise uses the services.
  • "Player Account" or "Account" means a registered, active account held by a User on the Website.
  • "Game(s)" means any casino, slot, table, live dealer, or other gambling product offered on the Website, including those provided by third-party software suppliers.
  • "Bet", "Wager", or "Stake" means any sum of money risked by you on the outcome of a Game.
  • "Real Money Balance" means funds deposited by you and any winnings derived from such funds that are not restricted by wagering requirements.
  • "Bonus" means any promotional credit, free spins, cash-back, loyalty reward, or other incentive granted to you subject to specific terms, including wagering requirements.
  • "Bonus Balance" means funds and winnings that remain subject to wagering requirements or other restrictions.
  • "Wagering Requirements" means the total amount you must stake using your Account before Bonus funds or associated winnings can be transferred to the Real Money Balance or withdrawn.
  • "Restricted Jurisdictions" means countries or territories where the Operator does not permit registration or play, whether due to local law, licensing conditions, or the Operator's internal policy.
  • "KYC" (Know Your Customer) means identity and verification checks undertaken by the Operator to confirm your identity, age, address, source of funds, and payment ownership.
  • "Responsible Gambling Tools" means any tools made available by the Operator to assist in controlling gambling behaviour, including deposit limits, loss limits, time-outs, and self-exclusion.
  • "ACMA" means the Australian Communications and Media Authority.
  • "Service Interruption" means any period during which the Website or any Game is partially or fully unavailable, or results cannot be processed, due to maintenance, technical failure, or other causes.

Account Registration

Eligibility and Age Requirements

  • Minimum Age: You must be at least 18 years old to register and play. By opening an Account, you confirm that:
    • you are 18 years of age or older; and
    • gambling is not illegal for you under the laws of your place of residence.
  • Australian Law Notice: The Website operates from offshore (Curaçao) and is not licensed in Australia. Under the Interactive Gambling Act 2001 (Cth), it is generally unlawful for offshore operators to offer certain interactive gambling services to persons in Australia. However, current Australian law does not criminalise individual players for accessing such offshore services. By using this Website, you acknowledge:
    • the Website is not authorised or regulated by any Australian authority; and
    • you have no regulatory recourse to Australian agencies in respect of the services.
  • Location Restrictions: You may not register or play if you are in a Restricted Jurisdiction as determined by us from time to time. We reserve the right to close Accounts and void Bets from such jurisdictions.

Account Creation Process

  1. Registration Form: To open an Account, you must complete the online registration form with accurate and complete information, including your full name, date of birth, country of residence, email address, and any other details requested.
  2. Email Verification: You may be required to verify your email address by clicking on a link sent to the email provided. Until verification is complete, certain features (including withdrawals) may be unavailable.
  3. KYC and Verification: At registration or at any later time, we may request KYC documents, including but not limited to:
    • government-issued photo ID (passport, driver's licence, or national ID card);
    • proof of address (utility bill, bank statement, or government letter not older than 3 months);
    • proof of payment method ownership (copy of card with masked digits, e-wallet screenshots, bank statements); and
    • evidence of source of funds or source of wealth where deemed necessary.
    We may suspend or restrict your Account until satisfactory KYC is completed.

User Obligations

  • Accuracy of Data: You must ensure that all information supplied to us is truthful, complete, and up to date. You must promptly notify us of any changes by updating your Account details or contacting [email protected].
  • Single Account: You may hold only one Account with Primaplay. Multiple Accounts, including those using different emails, names, or payment methods, may be treated as duplicate Accounts and may be closed, with Bonuses cancelled and winnings voided.
  • Password Security: You are solely responsible for maintaining the confidentiality of your username, password, and any other security credentials. You must:
    • not disclose them to any third party;
    • use a strong password and change it periodically; and
    • immediately notify us if you suspect unauthorised access.
    We are not liable for any loss arising from access to your Account by a third party using your credentials.
  • Use for Own Benefit Only: You may only use the Website for your personal, non-commercial entertainment. You must not act on behalf of another person or allow another person to use your Account.
  • Prohibited Activity: You warrant that:
    • you will not deposit funds derived from criminal or unlawful activities;
    • you will not use the Website for money laundering, fraud, or any other illegal purpose; and
    • you will comply with all applicable laws in your jurisdiction.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Availability of Games: Games available on the Website are supplied by one or more third-party software providers. Game rules, paytables, and return-to-player ("RTP") information are made available within each Game. By playing, you confirm you have read and understood the applicable rules.
  • Minimum and Maximum Stakes: Each Game defines its own minimum and maximum Bet per round. You may not place Bets outside these limits. Stakes may vary between Games and may be changed from time to time.
  • Bet Confirmation: A Bet is considered placed when it is accepted by our servers and appears in your Game history. Once a Bet has been accepted, it cannot be cancelled or modified by you.
  • Bet Settlement: Bets are settled based on the outcome as recorded by the Game's system and our servers. In the event of any discrepancy between your device display and the results on our servers, the latter shall prevail.
  • Currency: Your Account will be maintained in the currency indicated at registration. Conversion rates, if any, are determined by us or our payment processors.

Cancellation and Void Bets

  • Invalid or Misplaced Bets: We reserve the right to declare a Bet void, refuse to settle it, or adjust the outcome if:
    • a Game or system malfunction occurred (including RNG failure, graphical glitches, or misconfigured paytables);
    • a clear error in odds, Game configuration, or displayed information occurred; or
    • the Bet or Game outcome is affected by fraud, collusion, cheating, or other prohibited conduct.
  • Technical Interruptions: If your connection is lost during a Game round:
    • the outcome may be completed by the Game server, and the result will be reflected on your return; or
    • the round may be rolled back if the provider so determines.
      • In all cases, the records on our servers and/or those of the Game provider are final.
    • Reversals in Case of Error: If funds are credited to your Account in error, it is your responsibility to notify us immediately. We may reverse such credits and void any Bets or winnings obtained using them.

    Conduct in Live Casino, Tournaments and Chats

    • Respectful Behaviour: Where live dealer Games, tournaments, or chat functions are offered, you must behave respectfully towards dealers, staff, and other players. Specifically, you must not:
      • use abusive, racist, sexist, homophobic, or otherwise offensive language;
      • harass, threaten, or bully any person; or
      • promote illegal activities or share explicit, violent, or hateful content.
    • No Fraud or Collusion: You must not:
      • collude with other players;
      • use automated tools, bots, or scripts;
      • exploit software bugs or "advantage play" strategies contrary to the spirit of the Game; or
      • engage in any behaviour aimed at manipulating results or bonuses.
    • Moderation and Sanctions: We reserve the right, in our sole discretion, to remove chat messages, mute or block chat access, restrict access to certain Games, withhold Bonuses, or suspend or close Accounts in response to breaches of conduct rules.

    Bonus Terms

    General Bonus Principles

    • Separate Bonus Terms: Each promotion, welcome package, free spins offer, cash-back programme, or loyalty reward may be subject to specific terms and conditions. If there is any inconsistency between these general Bonus Terms and the specific offer, the specific offer terms prevail.
    • Eligibility: Bonuses are generally offered once per person, household, IP address, device, payment method, or shared computer environment unless otherwise stated. We may limit or withhold Bonuses for Users we reasonably believe to be bonus abusers.
    • Bonus Crediting: Bonuses may be:
      • automatically credited upon deposit or registration; or
      • credited only after you enter a Bonus code or contact customer support.

    Activation and Wagering Requirements

    • Activation: To activate a deposit Bonus, you must:
      • meet the minimum qualifying deposit specified in the offer; and
      • make the deposit within the time period stated for that promotion.
    • Wagering Multipliers: Unless otherwise stated, standard wagering requirements for deposit match Bonuses are:
      • the Bonus amount plus deposit amount must be wagered a specified number of times (for example, 30x - 60x) before withdrawal; and
      • wagering contributions may differ by Game type (for example, slots counting 100%, table games 10% or 0%).
      The exact multiplier, contribution table, and maximum bet limits per spin/round will be stated in the specific promotion.
    • Timeframes: Bonuses, free spins, and associated wagering requirements must be completed within the timeframe indicated for the relevant promotion (for example, within 7, 14, or 30 days from crediting). Unused Bonuses or incomplete wagering may result in forfeiture of the Bonus and related winnings.
    • Maximum Bet with Bonus Funds: A maximum Bet per spin or round while wagering a Bonus may apply (for example, AUD 5 - 10 per spin). Placing Bets above the allowed maximum may lead to forfeiture of the Bonus and any associated winnings.

    Prohibited Games and Actions

    • Game Restrictions: Certain Games or Game types may be excluded from Bonus wagering or may contribute a lower percentage. Progressive jackpots, some table Games, live dealer Games, and low-risk bets may be restricted.
    • Irregular Play: The following, without limitation, may be considered irregular or abusive play:
      • placing equal, zero-margin, or low-risk Bets to meet wagering (for example, betting on red and black simultaneously in roulette);
      • "bonus hunting", including building a balance with low-risk Bets then placing high-risk Bets; or
      • delaying Game rounds, "banking" free spins or bonus rounds for later use after wagering is completed.
    • Consequences of Irregular Play: In case of suspected Bonus abuse or irregular play, we may:
      • remove Bonuses and associated winnings from your Account;
      • cancel current and future promotional eligibility; and/or
      • close or suspend your Account and refund any remaining Real Money Balance at our discretion (subject to any legal obligations).

    Combining Promotions and Cash-Back

    • No Automatic Stacking: Unless expressly stated, only one active Bonus or promotion is allowed per Account at any time. You may not combine multiple welcome offers, reload Bonuses, or loyalty promotions to wager simultaneously.
    • Sequence of Bonuses: Acceptance of one Bonus may require completion or forfeiture before another Bonus can be claimed. Some promotions may be restricted to first-time depositors only.
    • Cash-Back and Loss Rebates: Cash-back or loss rebate offers (if available) are generally calculated on net real-money losses over a defined period. Such funds may themselves be subject to wagering requirements, which will be stated in the offer.
    • Bonus Cancellation: You may request that an active Bonus be cancelled by contacting support. If a Bonus is cancelled:
      • your Bonus Balance and associated winnings may be removed; and
      • your Real Money Balance will normally remain available, subject to these Terms.

    Payments & Withdrawals

    Deposits

    • Deposit Methods: We may make available one or more of the following deposit methods to Users, subject to availability in your jurisdiction:
      • bank cards (credit or debit);
      • e-wallets or online payment services;
      • prepaid vouchers; and
      • cryptocurrency or other digital assets, processed through third-party payment providers.
    • Funding Source: You must only use payment methods that are registered in your own name. We may require proof of ownership and may reject deposits from third-party accounts.
    • Deposit Limits and Fees: We may prescribe minimum and maximum deposit amounts per transaction or per day. Certain methods may carry processing fees or currency conversion fees imposed by the payment provider, for which you are responsible.
    • Availability of Funds: Deposited funds are normally credited to your Account shortly after authorisation. However, processing times may vary depending on the method and intermediary institutions.

    Withdrawals

    • General Rules: Before processing a withdrawal request, we may:
      • require completion of all wagering requirements; and
      • undertake KYC checks and request additional documentation.
    • Withdrawal Methods: Where possible, withdrawals will be made to the same payment method used for deposits. If this is not feasible (for example, due to card restrictions or crypto arrangements), we may offer alternative methods at our discretion.
    • Limits: We may impose minimum and maximum withdrawal amounts per transaction, per day, per week, or per month. Larger withdrawals may be paid in instalments.
    • Processing Times: Withdrawal requests are typically reviewed within a reasonable period (for example, 24 - 72 hours) after submission, excluding weekends and public holidays. Additional delays may arise from:
      • pending verification of your identity or payment method; or
      • banking or payment processor procedures beyond our control.
    • Fees: We may charge reasonable processing fees for withdrawals, especially where multiple withdrawals are requested in a short period or where dormant Accounts are involved. Any such fees will be disclosed prior to final confirmation of the withdrawal.

    Anti-Fraud, Chargebacks and Refunds

    • Anti-Fraud Checks: All deposits and withdrawals are subject to monitoring for fraud, money laundering, and other suspicious activity. We may suspend or close Accounts and withhold funds where we reasonably suspect unlawful conduct.
    • Chargebacks: If you initiate a chargeback or reversal of a payment:
      • we may suspend or close your Account; and
      • we may deduct the disputed amount and any associated fees or costs from your Account Balance.
    • Refund Policy: Bets that have been placed and settled are generally final and non-refundable. We may, at our absolute discretion, decide to refund certain Bets or deposits in cases of manifest error, Game malfunction, or regulatory requirement.
    • Bonus-Related Funds: Where a refund is granted in respect of a deposit linked to an active Bonus, the Bonus and any winnings derived from that Bonus may also be cancelled or adjusted.

    Limitation of Liability

    Operator's Obligations and Fairness

    • Service Provision: The Operator shall use reasonable commercial efforts to:
      • provide access to the Website and Games on a continuous basis; and
      • ensure that Games operate in accordance with their published rules and paytables.
    • Random Number Generator (RNG): Outcomes in applicable Games are determined by an RNG supplied by third-party providers. While such RNGs are designed to be fair and random, you acknowledge that:
      • the Operator relies on third-party certifications and testing, where available; and
      • some certifications or licence validations (including Curaçao sub-licence details) may be opaque or not directly verifiable by players.

    Exclusions of Liability

    • Technical Failures: To the fullest extent permitted by applicable law, we are not liable for:
      • any Service Interruption, delay, or failure of the Website or Games;
      • failures or issues with your internet connection, hardware, software, or device; or
      • incompatibility between your device and the Website.
    • Third-Party Services: We are not responsible for acts or omissions of payment processors, telecom providers, or third-party Game suppliers.
    • Indirect and Consequential Loss: We are not liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profits, data, goodwill, or opportunity, arising from your use of the Website.
    • Legal and Regulatory Risks: You acknowledge that:
      • the Website operates offshore and is not subject to Australian licensing or consumer protection frameworks; and
      • you bear the risk that Australian authorities (including ACMA) may block access to the domain or associated services.

    Liability Cap

    • Maximum Compensation: Without prejudice to any rights that cannot be excluded by law, our aggregate liability to you for any claim arising out of or in connection with a particular Bet, Game, or transaction shall not exceed the greater of:
      • the amount of the relevant Bet or Wager; or
      • the amount actually lost by you in that specific Game round or transaction.
    • Overall Cap: Our total cumulative liability to you in respect of all claims over the duration of your use of the Website shall not exceed the total amount of deposits you have made to your Account during the six (6) months preceding the event giving rise to the claim, net of any withdrawals or chargebacks.

    Intellectual Property Rights

    • Ownership: All content on the Website, including but not limited to text, graphics, logos, icons, images, audio and video clips, software, underlying code, and Game interfaces, is owned by the Operator, its affiliates, or its licensors, and is protected by copyright, trade mark, and other intellectual property laws.
    • Permitted Use: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Games for your personal, non-commercial entertainment, strictly in accordance with these Terms.
    • Prohibited Use: You must not, without prior written consent from the Operator or relevant rights holder:
      • copy, reproduce, distribute, publish, transmit, or publicly display any part of the Website or Games;
      • modify, adapt, translate, reverse engineer, decompile, or disassemble any software used in connection with the Website; or
      • use any automated system (such as bots, crawlers, or scrapers) to access, copy, or monitor the Website.
    • Brand References: All references to Primaplay and Primaplay in these Terms relate solely to the services provided via https://primaplay-aussie.com. You may not use any trade marks, trade names, or brand identifiers belonging to the Operator without express permission.

    Privacy & Data Protection

    Your privacy is important to us. All personal data collected from you in connection with your use of the Website and services is processed in accordance with our Privacy Policy, as updated from time to time.

    • Privacy Policy Reference: The current Privacy Policy is available at:
      • https://primaplay.eu/privacy
      By using the Website, you acknowledge that you have read and understood the Privacy Policy.
    • Data Use: We may use your personal data for purposes including:
      • account administration and verification;
      • processing deposits and withdrawals;
      • fraud prevention, KYC, and regulatory compliance; and
      • marketing communications, where permitted by law and your consent preferences.
    • Cross-Border Transfers: As the Operator is based offshore (including Curaçao), your data may be processed in jurisdictions that may not offer the same level of data protection as your home country, including Australia. By using the Website, you consent to such transfers as described in the Privacy Policy.

    Changes to Terms

    • Right to Amend: We may amend, update, or replace these Terms at any time to reflect:
      • changes in our services, Game offerings, or business structure;
      • legal, regulatory, or technical developments, including changes affecting Australian players; or
      • security or risk management considerations.
    • Notification of Changes: Where changes are material, we will use reasonable efforts to notify you in advance by one or more of the following:
      • email to the address registered on your Account;
      • an on-site message or pop-up when you log in; or
      • a notice or banner displayed on the Website.
    • Acceptance of Changes: Continued use of the Website after the effective date of updated Terms constitutes your acceptance of them. If you do not agree with the changes, you must:
      • stop using the Website; and
      • contact customer support to request closure of your Account and withdrawal of any eligible Real Money Balance.

    Termination & Suspension

    Operator's Right to Suspend or Close Accounts

    • Grounds for Action: We may suspend, restrict, or permanently close your Account, and/or withhold funds, in whole or in part, where we reasonably suspect or establish:
      • breach of these Terms or any Bonus Terms;
      • provision of false or misleading information during registration or KYC;
      • underage gambling or use of another person's identity or payment method;
      • fraud, collusion, money laundering, or other criminal activity; or
      • abusive conduct towards staff or other players.
    • Investigations: During an investigation, we may:
      • block access to your Account;
      • freeze your Balance (including Real Money and Bonus funds); and
      • request additional documents or information.

    User-Initiated Closure

    • Voluntary Closure: You may at any time request that your Account be closed by contacting us at [email protected]. If you wish to self-exclude for responsible gambling reasons, please clearly indicate this in your request so that appropriate measures can be applied.
    • Refund of Funds: Upon termination (whether by you or us), any remaining Real Money Balance, net of any outstanding chargebacks, fees, or liabilities, will normally be returned to you via a payment method determined by us, subject to completion of KYC checks and applicable rules. Bonus funds and associated winnings may be cancelled.

    Dormant and Inactive Accounts

    • Dormant Accounts: If you do not log in to your Account for a continuous period (for example, 12 months), we may classify your Account as dormant. Dormant Accounts may:
      • be charged a reasonable monthly administrative fee; and/or
      • be closed after a further period of inactivity, subject to applicable law.
    • Notification: Where required by law and where contact details are available, we will endeavour to notify you before closing a dormant Account. Any remaining Balance shall be treated in accordance with applicable law and our internal policies.

    Governing Law & Jurisdiction

    • Governing Law: These Terms, and any contract between you and the Operator in relation to your use of the Website, are governed by and shall be construed in accordance with the laws of Curaçao, without regard to conflict-of-laws principles.
    • Jurisdiction: Subject to any mandatory consumer rights you may have under the laws of your country of residence, you agree that:
      • the courts of Curaçao shall have non-exclusive jurisdiction to hear any dispute arising out of or in connection with these Terms or your use of the Website; and
      • you irrevocably submit to the jurisdiction of such courts.
    • Offshore and Australian Law Note: For Users located in Australia:
      • you acknowledge that the Operator is offshore and not licensed by any Australian authority, and that Australian regulators may classify the services as prohibited interactive gambling services;
      • you further acknowledge that any dispute must generally be pursued under Curaçao law and in Curaçao courts, and that access to local dispute resolution or compensation schemes in Australia is not available.
    • Informal Resolution: Before initiating legal proceedings, you are encouraged to first contact customer support to seek an informal resolution of any complaint or dispute.

    Contact Information

    If you have any questions about these Terms, your Account, or any of our services, or if you wish to submit a complaint, request self-exclusion, or exercise privacy rights, you may contact us as follows:

    As certain corporate details (including the Operator's exact legal name, registered address, and licence number) are not publicly specified and may change, you may request the most up-to-date operator identification details by contacting [email protected].